Any problems that occur within the private portion of the water system are the responsibility of the property owner.
Water Service line freezing
Sometimes during a very cold winter, the frost line will extend deep enough into the ground to impact the operation of your water service. If you notice a reduction or complete lack of water coming out of your faucets, this could be the issue. If you think you are experiencing a frozen water line, the city encourages you to contact us immediately. See Prevent Frozen Water Pipes for more information.
How much of the water line am I responsible for?
Per City Code, the property owner is responsible for the water service line from the house or building up to where it connects with the main line.