Having trouble paying your energy bill? Xcel Energy reminds residents that the Cold Weather Rule will help protect you from service disconnection. Eligible customers must take a few steps to ensure protection.
Under the rule, income eligible residential customers are protected from service disconnection between October 15 and April 15, if the disconnection would affect your primary heating source.Customers who receive a notice of proposed disconnection must contact their utility company and commit to a monthly payment not to exceed 10% of household income. Xcel Energy will refer customers to local energy assistance programs if needed. Customers can apply for Cold Weather Rule protections by contacting Minnesota Energy Resources at 1-800-889-9508. Additional information is available at www.minnesotaenergyresources.com/home/cold_weather.aspx.