The City of Roseville is in the process of upgrading to a new utility billing software and payment system that will provide a modern, enhanced customer service experience. The city plans to launch the new system on May 29, 2024.
With this new system, utility billing customers will be able to take advantage of:
- Multiple convenient payment options including in-person, online, and an interactive voice response (IVR) phone system.
- Online access optimized for desktop and mobile devices.
- Secure online payments without creating an account.
- Advanced functionality for those who do create an online account.
- Automatic payment scheduling for ongoing bills and fees.
- Access to online bill history and paperless billing.
- Real-time balances updated instantly.
- Newly-formatted, consistent invoices for both online and mailed paper bills.
Customers currently setup for auto-pay will need to re-enroll on the new online payment solution after it launches on May 29.
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The new payment solution accepts a wide variety of payment methods including cash, check, and credit cards. This solution meets the highest level of online payment security standards (Level 1 PCI/PA-DSS) to ensure customer information is safeguarded from potential threats.
Links to the new online payment solution as well as the phone number to the IVR phone payment line will be available on the city’s website on May 29.
Please be aware that you will not be able to make any utility payments on May 22 thru May 29 as staff work on the transition to the new system.
If you have any questions about this process, please reach out to the city at 651-792-7196 or email Roseville Utility Billing.